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Key online banking delete old card12/3/2023 Why am I getting a "Please update your profile" prompt? Please close or restart the BDO Digital Banking app and try again. You may have lost your internet connection for a while. Why am I getting an "Invalid Header" message? Please check that your internet connection is working well to avoid any issues. You might have a slow or unstable internet connection. Why does my screen freeze on “OS version check”? If it isn’t, just go to the Google Play Store or App Store and tap the update button. It will automatically update to the most recent version if your phone is set to Auto-Update Apps. No, there is no need to delete or uninstall the BDO Digital Banking app. and that you are connected to the internet.ĭo I need to delete or uninstall the App when I download an updated version? Please make sure that your operating system is updated - at least Android 4.4 or iOS 9.0. If you’re having issues downloading the app, it’s possible that your Android or iOS operating system is outdated, or your internet connection is unstable. Why can't I download the app via Google Play Store or App Store? No, the Digital Banking app can only be used by the owner of the account to which the mobile device is registered. No, you can only access your BDO Digital Banking account on one (registered) device.Ĭan different users access their own BDO Digital Banking accounts through the Digital Banking app downloaded on just one device? For laptops and desktop computers, you can use the BDO Digital Banking website instead.Ĭan I access my BDO Digital Banking account on several devices? Make sure your operating system is updated - at least Android 4.4 or iOS 9.0. You can download the app on Android and iOS smartphones and tablets. Which types of mobile device can I use to access the BDO Digital Banking app? Using the BDO Digital Banking app and website is free! But remember that it also requires internet connection, through either free or paid WiFi, GPRS, or mobile data. Is the use of BDO Digital Banking free of charge? The Username and Password you’re currently using to log in to the BDO Digital Banking website are the same login details you’ll need to access the app. ![]() Which Username and Password do I use for the BDO Digital Banking app? Your mobile device will now be linked to your BDO Digital Banking account! You’ll be asked to activate the app via One-Time PIN (OTP) which will be sent through SMS to your registered mobile number. You need to reply ADD DEVICE before receiving a One-Time PIN (OTP). The first time you log in, you will also receive an SMS verifying your request to add a new device to your account. How do I register my existing BDO Digital Banking Username to the BDO Digital Banking app?Īfter downloading the app, log in to your Digital Banking account using your Username and Password. You can go directly to the Google Play Store for Android devices, or to the App Store for iOS devices. Where do I go to download the BDO Digital Banking app? Once you have your Digital Banking account, you can download the app and log in If you haven’t signed up for a BDO Digital Banking account yet, visit and click on Online Banking Login > Enroll Now. Just use the same Digital Banking login details, and you’re good to go! ![]() ![]() If you already have a BDO Digital Banking account, all you have to do is download the app from How do I sign up for the BDO Digital Banking app? We'll always let you know about any new features or changes on the app through the BDO website, or via SMS and email. Set security controls such as debit card limits, and lock/unlock your debit or credit card Generate QR for cardless ATM withdrawal and depositĬhange your password and update your contact information Reload your Globe, Touch Mobile, SMART, and Talk & Text prepaid mobile phones Send Money or scheduled Send Money to your own accounts, another person’s BDO account, a contact via mobile number or email, or another local bank View your Credit Card eSOAs for the last 6 months Pay Bills and scheduled Pay Bills (for electricity, water, telecoms, credit cards, loan amortizations, and more) Just search for “BDO Digital Banking” and install it on your device! You can download the app from the Google Play Store or App Store. Where can I get the BDO Digital Banking app?
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